What owners, families and future team members ask us.
Can't find your answer? Contact us and the right person will get back to you.
What owners, families and future team members ask us.
How involved do I stay as the owner?
That's your call. During onboarding you choose your level of involvement: hands-on every day, regular check-ins, or overseeing from a distance. It's your program, and we're here to support it, not take it from you.
Can we start with just one service, like billing or licensing?
Yes. You can start with one service or package. The more you bundle, the more you save, and the better everything works together.
How long does DHCS licensing take?
Our recent licensing projects have taken about three to four months. Timelines depend on the program and on DHCS.
How is pricing set?
Pricing is based on the packages you choose. Bundles bring the best value. We share details in a written proposal after a first conversation.
Whose staff are they, and what happens if someone leaves?
Encompass hires, pays and manages your program team. Only Resident Advisors stay on the facility's payroll. If someone leaves, replacing them is on us.
Which insurance plans do you work with? Can you get us in network?
We work with plans across the industry. We prepare, submit and follow through on in-network applications, and we have strong relationships with a number of payers.
How is Encompass different from a management company?
A management company usually oversees what you already have. Encompass brings the whole operation under one roof: medical, clinical, program leadership, billing, compliance, HR, kitchen, transport and marketing, all working to the same high standards. Every position and department is trained, measured and held to the same standard, so clients get consistent, quality care and owners get a program that runs right every day. And our terms protect you: you can leave on 30 days' notice, while we commit to 6 months' notice, so we can never leave you stranded.
What if we want to end the partnership, or you do?
You can end the partnership on 30 days' notice, so you're never locked in. If Encompass ever ends it without cause, we commit to 6 months' notice. That gives you real time to plan a smooth transition, with your team, your clients and your program protected. You'll never be told to figure everything out in 30 days.
How fast can you take over an existing program?
We've stepped in on urgent situations as soon as the next day. Contact us as early as you can. Planned, longer-term transitions are welcome too.
For clients and families: how will I get information about a program?
Clear communication with clients and families is a top priority at the programs we support. If a program accepts you during pre-admission, you'll receive a welcome email with its information, which you can share with the people you choose. For privacy, a program can't confirm anything about a client, not even admission or location, unless that client has signed a release of information for that person. So be sure to list everyone you share the information with.
For job applicants: what is it like to work here, and how do I apply?
In one word: family. We train well, set clear expectations and grow people into bigger roles. Send your résumé to careers@encompasstx.com.
Let's talk about your program.
Tell us where things stand and the right person will get back to you.